FollowFit's main frame is made from reinforced high-carbon steel, with anti-corrosion coating, X-shaped cross supports, and robust connections for high durability. It is rated IPX5 for water resistance and is both waterproof and dustproof for outdoor use.Key components like the battery compartment and motor are securely sealed.

Our online customer service is available-please contact us via the FollowFit website for consultation or repair. Customer service will respond within 2 hours. Through video remote diagnostics (enable device camera), our team can identify software issues (such as system bugs) and push firmware updates remotely, with an average repair time of about 30 minutes.

To protect your rights and provide service support for your robot, FollowFit strictly implements the "Three Guarantees" after-sales service policy in accordance with relevant laws and regulations. The specific service content is as follows:

During the Three Guarantees period, if any spare part fails due to non-human causes, it will be covered by the warranty as outlined in the "Three Guarantees Spare Parts Warranty Standard," and you will be entitled to free repair service.

Calculation of the Three Guarantees Period:

For offline purchases, the period is calculated from the date on the invoice or purchase receipt.

For online purchases, the period is calculated from the delivery receipt date (starting from the day after receipt).

The signed delivery receipt and purchase invoice serve as valid proof of purchase. lf these documents are missing, unclear, or tampered with, the sales date recorded in the system will be used as the warranty start date.

Main Wagon Parts:
Frame: 18 months warranty for non-human damages such as paint peeling, rust, or deformation.
Structural Parts: 12 months warranty for non-human damages,deformation, or breakage.
Front Wheel: 9 months warranty for non-human damages like breakage or deformation (external tire wear or punctures are not covered).
Rear Wheel: 6 months warranty for non-human damages like breakage
or deformation (external tire wear or punctures are not covered).

Electrical Components:
Control Motherboard (including Al camera, ultrasonic radar, motor controller, RGB light, etc.): 12 months warranty for non-human failures, malfunctions, or abnormalities. If repair is not possible, the part will be replaced.
Motor: 12 months warranty for non-human failures, malfunctions, or
abnormalities. If repair is not possible, the part will be replaced.
Charger: 12 months warranty for non-human malfunctions or inability to charge.
Battery: 6 months warranty for non-human malfunctions or inability to charge. Issues like swelling or leakage are included.

Accessories:
Remote Control, Power Cord, Keys, User Manual, Acceptance Certificate: 3 months warranty for functional faults (appearance, packaging, and consumables are not covered).

Note: Spare parts do not enjoy a renewed Three Guarantees period. For parts replaced within the warranty period,the warranty for the new part will be calculated according to the remaining period of the original warranty at the time of purchase. For spare parts purchased or replaced at the user's expense, the warranty period begins from the purchase date.

The following circumstances are not covered by the warranty service, and users will be required to pay for repairs and related services:

The product is beyond the valid warranty period, has no valid proof of
purchase, the invoice information does not match the product, or the product serial number or robot information has been intentionally damaged or tampered with (including but not limited to blurring, destruction, unauthorized removal, or alteration).

Damage caused by improper use, maintenance, or adjustment not in accordance with the product manual; damage or malfunctions resulting from collisions during operation; faults or damages due to overload or other abnormal usage conditions.

Unauthorized disassembly, modification, replacement, alteration of circuits or wiring, damage to the product or its components, or use of non-original parts resulting in damage.

The product's electronic control system (including battery, controller, motor) and sensor system (Al camera, ultrasonic sensor) have been precisely calibrated and must not be disassembled or replaced at will. Warranty service is only provided at authorized service centers; any after-sales service not performed at an authorized center will not be covered.

Damage caused by force majeure such as earthquakes, typhoons, fires, floods, hail, or corrosive environments (e.g., salt and alkali); or by exposure to extreme sunlight, submersion, water damage, smoke, or chemical corrosion.

Batteries that have not been properly used or maintained, resulting in
unrecoverable deep discharge and low voltage, are not covered by the
warranty.

Any failure or damage not caused by a problem inherent to the product itself.

Samples or products/parts explicitly identified as not covered by warranty (vehicles or parts with other agreements or contracts will be handled according to those agreements).

Other parts outside the scope of the Three Guarantees, such as standard screws and nuts,decorative parts,consumables,promotional items, or gifts, are not covered by the warranty.